Return & Refund Policy
Welcome to our site! All our products could return for free within 60 days for some reason! Please follow the reasons below for more details.
The return policy is only suitable for our official site product with a 1-year warranty, but we will not take any responsibility for other websites that sell our brand CNCEST products.
Support free return reason(We will send you the pre-paid return shipping label to collect the item back on our cost):
If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
If your product parts are defective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technician, and we will consider replacing a new item with you.
Wrong item sent
If you received our product not the same as the product listing obviously, you could send the product photos to us; we will make a return for you on our cost.
Doesn't work or defective
When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it still does not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.
Not support the free return (You need to pay for the return postage at your own cost):
Arrived too late
If you wait for the product for a long time and don't want it, we apologize for the situation occurred. Due to our products being heavy ones, the processing delivery time is more than the light package.
If the product is out of stock and you received it too late, we can make some compensation for you, such as rewarding you the coupon code or a few partial refunds.
Don't want it
If you have already received the item but changed your mind and don't want it anymore. Order it by mistake, change your mind, or the price has changed; you can not return and refund.
Doesn't match the description
If you received the item not the same as the product description or image, please give us feedback. Based on the specific reason, we will decide whether the returning fee is on our cost or not.
Doesn't seem authentic
As a premium brand operating for 10 years, our products are all new, and you can also search for them on other platforms.
Without manual or Non-standard manual
When you receive the defective product, you can first contact our customer service by email; we will send you the word or video installation operation manual.
If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.
Want to cancel
If you want to cancel the order while the product has already been shipped out, you must pay for extra interception fee to cancel the order.
Not support return reason:
Item was polluted accidentally, and we have no obligation to it.
Item damaged in the usage through caused by mistakes, and we have no responsibility for it.
How to return the original product?
Pickup no return label
When you ask for the return, our customer servicer notifies you that we will pick up the original item. You can reply to us with the scheduled pickup time; if you don't respond to it, then wait 1-2 days, and we will give you scheduled time.
Standard logistic return
First, we will send you the return label, the return time determined by you; you can negotiate with the FedEx Express company.
How about after return items?
If you want to resend it, you can notify us to send you the new item after you start delivering the original item.
If you want to refund it, after the original product has arrived at our warehouse, you can inform us of a full refund. Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!
Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!
Every product is backed by a 12-months warranty and a 60-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.
Satisfying guarantee for every purchase
Dear customer, If you are not satisfied with an item purchased from CNCEST, please contact us before applying for a return or refund. A prompt exchange should be issued within 60 days of delivery in original packaging and with proof of purchase from CNCEST.
Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.
All returns must be pre-approved. Unauthorized returns will not be accepted.
Check twice to confirm that the item doesn't work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
The same warranty is provided for replaced products and the returned ones.
If you are shipping the product
Carefully pack the item(s) in the original package.
Stick the shipping label we offered on the outer
The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
For assistance on return, please send a message to [email protected].
You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us.
How long you will receive the refund money?
If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time)
If you pay through the PayPal, you will receive the refund on time after you receive the refund email.
Our shop doesn't charge the processing fee.
We reserve the right to provide you with a satisfactory solution, but if you insist on the return, you have to pay for the shipping cost and restocking fee which is 10% of the product price. If you have any question, please contact us:
Address: NO 3 TAI YAU STREET
San Po Kong, Kowloon, Hong Kong
Email: [email protected]
All feedback will be responded to within 24 hours.(Except weekends and public holidays)
Our phone working time: Monday to Friday, 08:00-17:00 (GMT-08:00）
Note: The right of final interpretation belongs to us. If you have any problem, please don't hesitate to contact us!