Frequently Asked Questions
1: What is the target customer of our website?
Currently we open to the US, UK, Germany, France, Spain and Italy. And we will be opening to the world very soon!
2:How long will your package be delivered?
Normally, over 95% of packages are delivered within 3-4 business days. You may also check more about shipping in our Shipping & Delivery page.
3: Is it safe to make an online order from your site?
Yes, it’s 100% secure to purchase from our website. We use a leading eCommerce platform to handle our orders. All your private information involved in your order, including your name, credit card number and address, is kept safely and will never be disclosed.
4:What kind of payment do you accept?
We give our users a wide range of payment methods to choose from, including PayPal, Visa, American Express, MasterCard, Credit Card, Apple pay, Google Pay, etc. Please select one according to your actual situation.
5: How can I confirm I've finished the order successfully?
When you finish the payment, you will receive an email with your order information. You may also go to your account on our website to check the status of your order.
6: What if I want to cancel the order? And what’s your refund policy?
To value our every customer and make efforts to deliver the first-rate product and service, we have our own refund policy for different situations. You may check the details in our Return & Refund Policy page
7: Do you have any support team for customers? How can I contact them?
Certainly we have! Whenever you have a question on our website or with our products, you can feel free to contact our support team. Our supporters are very glad to receive your inquiries and suggestions, and will reply to you within 24 hours (on working time) or 48 hours (on weekend).